PRIVACY POLICY

Smart Seating. Smarter Spaces.

Privacy Policy

At QYMEX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using the QYMEX website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address

Order Information

• Products Purchased
• Order Value
• Transaction Details
• Purchase History
• Delivery Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

Customer Communications

• Product Enquiries
• Customer Support Requests
• Feedback and Reviews
• WhatsApp, Email, or Phone Communications

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Share order updates and tracking information
• Improve website performance and user experience
• Respond to inquiries and service requests
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory requirements
• Inform customers about promotions, offers, and new product launches

3. Payment Security

QYMEX does not store complete debit card details, credit card details, UPI PINs, banking passwords, or sensitive payment credentials.

Payments are processed through secure third-party payment gateways that comply with applicable industry security standards.

Customers are encouraged to review the privacy policies of payment service providers used during checkout.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember customer preferences
• Analyze website traffic
• Enhance browsing experience
• Support shopping cart and login functions

Users may choose to disable cookies through their browser settings. Certain website features may not function properly if cookies are disabled.

5. Information Sharing

QYMEX does not sell, rent, or trade customer personal information to third parties.

Information may be shared only with:

• Delivery and logistics partners
• Payment gateway providers
• Technology and website service providers
• Government authorities or regulatory bodies when legally required

Such sharing is limited to information necessary for providing services or complying with legal obligations.

6. Marketing Communications

Customers may receive communications regarding:

• Order status updates
• Shipping notifications
• Product launches
• Promotional offers
• Service announcements

Customers may opt out of promotional communications at any time by contacting our support team or using available unsubscribe options.

7. Data Security

QYMEX implements reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services.

QYMEX is not responsible for the privacy practices, content, or policies of such external websites.

Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

9. Customer Rights

Customers may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal information where legally permissible

Requests may be submitted through our customer support channels.

10. Policy Updates

QYMEX reserves the right to update this Privacy Policy from time to time.

Any changes will become effective upon publication on the website.

Customers are encouraged to review this policy periodically.

11. Contact Us