WARRANTY POLICY

Smart Seating. Smarter Spaces.

QYMEX Warranty Policy

At QYMEX, we are committed to providing quality seating and workspace solutions backed by dependable after-sales support. Our goal is to ensure that customers enjoy reliable performance and long-term value from every product purchased.

This Warranty Policy outlines the terms and conditions applicable to products purchased directly from QYMEX.

1. Warranty Coverage

Warranty coverage varies by product category, manufacturer, and model.

The applicable warranty period for each product is clearly mentioned on the respective product page, quotation, invoice, or product documentation.

Warranty coverage generally applies to manufacturing defects and functional failures occurring during normal intended use of the product.

2. What Is Covered Under Warranty

Seating Products

• Chair Mechanisms
• Gas Lift / Hydraulic Systems
• Chair Base
• Casters / Wheels
• Armrests
• Structural Metal Components
• Reclining and Adjustment Mechanisms

Sofa & Lounge Seating

• Manufacturing defects in structural frames
• Hardware and functional fittings
• Structural integrity issues

Smart Desks & Workspace Furniture

• Structural frame defects
• Mechanical adjustment systems
• Manufacturing defects in hardware components

The final resolution will be determined by QYMEX after inspection and verification.

3. Warranty Resolution

Depending on the nature of the issue, QYMEX may choose to:

• Replace defective spare parts
• Repair the affected component
• Provide replacement components
• Replace the product where repair is not feasible

The method of resolution shall be at the sole discretion of QYMEX.

4. Replacement Parts Availability

Replacement of specific components is subject to stock availability.

If an identical component is unavailable, QYMEX may provide an equivalent replacement part or offer an alternative solution suitable for the product.

5. Self-Service Warranty Support

In many cases, replacement parts can be shipped directly to customers along with installation instructions.

Customers may:

• Install replacement parts themselves
• Engage a local technician
• Request installation assistance where available

Labour or installation charges, if applicable, may be charged separately.

6. Warranty Exclusions

Normal Wear & Tear

• Scratches and minor dents
• Fabric or leatherette wear
• Colour fading
• Foam compression
• Surface marks and cosmetic aging

Damage Caused By

• Improper assembly
• Misuse or abuse
• Accidental damage
• Unauthorized modifications
• Improper maintenance
• Commercial use beyond intended purpose
• Exposure to excessive moisture, heat, or chemicals

Other Exclusions

• Damage during customer relocation
• Damage caused by pets
• Intentional damage
• Loss of accessories after delivery
• Consumable components subject to normal wear

7. Product Variations

Minor variations in colour, texture, grain, fabric appearance, stitching, dimensions, or finish are natural characteristics of furniture products and are not considered manufacturing defects.

8. Warranty Claim Process

To request warranty support, customers should contact QYMEX Customer Support and provide:

• Order Number or Invoice
• Product Name
• Description of the Issue
• Photographs of the Affected Area
• Video Evidence (if applicable)

9. Warranty Response Timeline

• Warranty requests are typically reviewed within 2–5 business days.
• Resolution timelines may vary depending on spare part availability and customer location.
• QYMEX will make reasonable efforts to provide a timely resolution.

10. Transferability

Warranty benefits apply to the original purchaser of the product and are linked to the original purchase invoice.

QYMEX reserves the right to request proof of purchase before processing any warranty claim.

11. Limitation of Liability

The warranty provided under this policy is limited to repair, replacement, or replacement parts as determined by QYMEX.

QYMEX shall not be liable for indirect, incidental, consequential, or commercial losses arising from product use or warranty claims.

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