Refund, Return & Cancellation Policy

At QYMEX®, customer satisfaction is our priority. We strive to provide high-quality seating solutions backed by reliable service and transparent business practices.

As our products are often bulky furniture items requiring specialized logistics, this policy outlines the terms for cancellations, returns, replacements, and refunds.

1. Order Cancellation Policy

1.1 Before Order Processing

Customers may request cancellation before the order has been processed or dispatched.

• Cancellation requests can be submitted through our customer support team.
• If approved before dispatch, a full refund will be processed.
• Refunds are generally processed within 3–7 business days.

1.2 After Order Dispatch

Once an order has been dispatched from our warehouse, it cannot be cancelled.

• If delivery is refused after dispatch, return logistics charges will be deducted.
• Charges vary depending on shipment size, destination and courier costs.
• Refunds are processed after the returned shipment is received and inspected.

1.3 Custom-Made & Bulk Project Orders

Custom-made furniture, made-to-order products, and bulk project orders are generally non-cancellable once production, procurement, or dispatch activities have commenced.

2. Return & Replacement Policy

2.1 Eligible Returns

Products may qualify for replacement or return if:

• Incorrect product was delivered.
• Product was received with transit damage.
• Product is defective upon delivery.
• Accessories or components are missing.

2.2 Reporting Timeline

Any issue must be reported within 48 hours of delivery.

Please provide:

• Order Number
• Photos of the product
• Photos of packaging
• Short video showing the issue

Claims raised beyond 48 hours may not qualify for replacement or return.

2.3 Resolution Process

Upon verification, QYMEX® may:

• Replace damaged or defective parts
• Provide replacement accessories
• Replace the complete product
• Issue a refund if replacement is not feasible

QYMEX® reserves the right to determine the most appropriate resolution.

2.4 Product Inspection

Returned products must:

• Be in original condition
• Include all accessories where applicable
• Not show signs of misuse or damage caused after delivery

3. Refund Policy

Approved refunds will be processed after inspection and receipt of the returned product.

• Refunds will be credited to the original payment method.
• Processing time is generally 5–10 business days.
• Bank processing timelines may vary.

4. Bulk Orders & Project Orders

QYMEX® specializes in project-based seating solutions for:

• Corporate Offices
• Coworking Spaces
• Educational Institutions
• Hospitals
• Hotels & Hospitality Projects
• Government Organizations

Due to special pricing and project-specific planning:

• Bulk orders may not qualify for standard return policies.
• Project orders may be governed by separate commercial agreements.
• Approved returns may be subject to transportation and handling charges.

5. Product Appearance & Color Variations

Minor variations in colour, finish, stitching, dimensions, texture, or material appearance may occur due to photography, display settings, manufacturing tolerances, and material batches.

Such variations do not affect functionality and are not considered defects.

6. Assembly & Installation

Many QYMEX® products require customer assembly.

• Assembly instructions are provided where applicable.
• Damage caused by improper assembly is not covered under return or replacement policies.

7. Non-Returnable Products

• Made-to-order products
• Customized furniture
• Bulk project orders
• Clearance sale products
• Products damaged due to misuse
• Products reported beyond the specified reporting timeline