RETURN POLICY

Smart Seating. Smarter Spaces.

QYMEX Return Policy

At QYMEX, customer satisfaction is at the heart of everything we do. We strive to deliver quality seating and workspace solutions that meet your expectations. If you experience an issue with your purchase, we are committed to providing a fair and transparent resolution.

Eligible Products

The return policy applies to products purchased directly from the QYMEX website, including:

• Office Chairs
• Executive Chairs
• Workstation Chairs
• Visitor Chairs
• Cafe Chairs
• Lounge Seating
• Sofa Seating
• Smart Desks & Accessories

Return Request Period

Return requests must be submitted within 7 days from the date of delivery.

Requests received after the return period may not be eligible for return or replacement.

Eligible Reasons for Return

• The product delivered is different from the item ordered.
• The product arrives damaged during transit.
• The product has a manufacturing defect.
• Essential components or accessories are missing from the package.

Conditions for Return Approval

To qualify for a return:

• The product must be in good condition.
• The product must not have been intentionally damaged, altered, or misused.
• Original packaging, accessories, manuals, and hardware must be retained.
• Photographs and videos may be required for verification.

QYMEX reserves the right to reject returns that do not meet these conditions.

Transit Damage Reporting

Any visible transit damage must be reported within 48 hours of delivery.

Please share:

• Order Number
• Product Photographs
• Packaging Photographs
• Brief Description of the Issue

Replacement First Approach

For issues involving damaged components, missing parts, or defective accessories, QYMEX may first offer replacement parts or components before initiating a complete product return.

This approach helps provide a faster resolution while minimizing shipping costs and environmental impact.

Return Pickup & Inspection

1. Once approved, QYMEX will coordinate reverse pickup wherever service is available.
2. The product must be securely packed in its original packaging.
3. After reaching our warehouse, the item will undergo a quality inspection.

Returns are considered complete only after successful inspection.

Refund Process

• Refunds will be initiated within 5–7 business days after inspection approval.
• Refunds will be credited to the original payment method used during purchase.
• Bank processing times may vary depending on the payment provider.

Non-Returnable Items

• Customized or made-to-order products
• Products purchased under special project pricing
• Bulk orders and corporate purchases
• Products damaged due to misuse or improper assembly
• Normal wear and tear
• Minor color or finish variations caused by screen settings or photography

Bulk & Project Orders

Orders placed under project pricing, institutional purchases, dealer purchases, or bulk quantities may not be eligible for standard return benefits.

Any return, replacement, or cancellation request for such orders will be evaluated on a case-by-case basis.

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