SHIPPING POLICY

Smart Seating. Smarter Spaces.

Shipping & Delivery

At QYMEX, we are committed to delivering quality seating and workspace solutions safely and efficiently across India. We work with trusted logistics and courier partners to ensure a smooth delivery experience for every order.

1. Delivery Coverage

QYMEX ships to most cities and towns across India.

For deliveries to remote locations, rural areas, or special service zones, additional shipping charges may apply. Customers are advised to contact our team before placing an order if they are unsure about service availability in their area.

Email: support@qymex.com
Phone / WhatsApp: +91 83697 73707

2. Order Processing & Dispatch

• Standard products are typically processed within 2–5 business days after order confirmation.
• Bulk orders, project orders, customized seating solutions, and made-to-order products may require additional processing time.
• Customers will be informed of any extended lead times before dispatch.

3. Estimated Delivery Time

While we strive to deliver within the estimated timeframe, unforeseen circumstances such as weather conditions, transportation disruptions, regional restrictions, or public holidays may cause delays.

4. Shipping Charges

• Free shipping may be offered on selected products, promotions, or locations.
• Additional freight charges may apply for remote locations, large-volume orders, heavy products, or special handling requirements.
• Any applicable charges will be communicated before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared via Email, SMS, or WhatsApp.

Customers can track their shipment directly through the courier partner's website using the tracking number provided.

6. Delivery Inspection

Upon receiving your order, please inspect the packaging and product carefully before accepting delivery.

• Verify that the package is in good condition.
• Check that all items and accessories are included.
• Report any visible damage immediately.

If damage is noticed after opening the package, please notify QYMEX within 48 hours of delivery.

7. Damaged or Incorrect Deliveries

If you receive:

• A damaged product
• An incomplete shipment
• A wrong product
• Missing accessories or components

Please contact support@qymex.com within 48 hours of delivery along with:

• Order Number
• Product photographs
• Packaging photographs
• Brief issue description

Our support team will review the case and provide an appropriate resolution, including replacement parts, replacement products, or other suitable remedies as per company policy.

8. Delivery Attempt & Re-delivery

Customers are requested to ensure someone is available to receive the shipment at the delivery address.

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the shipment, additional re-delivery or return freight charges may apply.

9. Bulk & Project Deliveries

• Delivery schedules are planned in coordination with the customer.
• Installation support (where applicable) will be communicated separately.
• Project delivery timelines may vary based on order quantity, customization requirements, and site readiness.

10. Delivery Marked as Delivered but Not Received

If tracking indicates that the shipment has been delivered but you have not received it:

1. Check with security personnel, neighbours, reception desk, or family members.
2. Contact QYMEX within 48 hours of delivery status update.

Our team will coordinate with the logistics partner to investigate the matter.

11. Contact Us